Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, including personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after the 14-day period may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the item is not returned in its original condition, you may be charged for any loss in value.
Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item without delays. Please follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must provide photographic evidence of the damage or defect within 48 hours of receiving the item. We will assess the situation and may offer a replacement or refund based on the circumstances. Timely communication is essential for resolving these issues effectively.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 48 hours for a response during business days. Thank you for shopping with us at serenespacesbeing.com.